Crypto FAQ
Gain actionable crypto insights and accelerate growth with our AI-powered analytics. Make data-driven decisions that deliver exceptional results.
Your security comes first. Redmont Bitmark employs bank‑grade encryption, two‑factor authentication (2FA), and cold storage for digital assets. We adhere to rigorous financial regulations in United Kingdom and submit to regular audits. Funds are insured against unauthorised access, allowing you to trade with confidence.
- Comprehensive step-by-step guides and 24/7 support
- Risk-free demo account to practise with virtual funds
- Automated tools that handle the hard work for you
- Start small (from just ) and build your skills as you trade!
Bank card withdrawals are usually processed within 1–3 working days for most regions. Crypto withdrawals to external wallets are generally completed in under 30 minutes. Processing times may vary depending on your bank and verification status.
We generate revenue through premium features and volume-based partnerships with exchanges, not user fees. There are no hidden charges – you will always see the exact transaction amount before confirming.
Yes! Redmont Bitmark is available in most countries worldwide (98+ and growing). Simply choose your country during registration to confirm availability and view localised payment options. We comply with all applicable local regulations to keep your trading safe and legal.
- AI-powered recommendations – Receive personalised coin suggestions tailored to your risk level
- Ready-made portfolios – Curated bundles (e.g., 'Starter Pack', 'DeFi Bundle')
- Live market signals – Real-time buy and sell alerts for leading cryptocurrencies
We provide 24/7 support via live chat and by email at info@redmont-bitmark.com. For urgent enquiries, our average response time is under 15 minutes.
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Licensed Service
- Registered with FinCEN, the FCA and CySEC
- Regular audits by independent auditors
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Country-Specific Rules
- Automated geo-compliance: Our platform adapts to your country's regulations
- KYC checks required where legally mandated
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Your Funds Are Safeguarded
- Bank-grade security (as with your online banking)
- 95% of assets are held in cold storage (offline)
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Traditional Payments
- Visa/Mastercard (2.9% fee)
- Bank transfers (SEPA or SWIFT - 0% fee)
- PayPal (instant processing)
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Crypto Deposits
- Direct crypto transfers (BTC, ETH, USDT – 0% fee)
- QR code scanning for mobile wallets
Crypto Support
Customer Support and Assistance
For all enquiries, please contact our partner broker directly. If you don’t yet have an account with a trusted brokerage partner, let us know and we’ll help you get set up. If you encounter any issues with your trading partner’s support, contact us and we’ll work to resolve them.
Support Hours
Our customer service team is available 24/7 without interruption. On the rare occasion that immediate access isn’t possible, rest assured that our support specialists will respond to your request as quickly as possible.
